WEEK 6 Blog
Raihan Chowdhury
ID: 30097405
Question 1
a) What experiences have you had with shopping online?
I have plenty of experiences about online shopping online. I mostly use ebay and catchoftheday.com.au for purchasing products, because they are cheap and tax free. So, I always pay less while shopping online.
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| Online Shopping |
b) Describe a good experience?
I bought a Nikon DSLR from ebay website. The delivery was quick and the camera was in perfect condition. I really enjoyed that experience because.i paid really less for that DSLR comparing with the market price.
c) What did you like about the online store you used?
I like the simplicity of ebay because you can search for exactly what you’re after and pay for it with minimal fuss. They also indicate the approximate time it will take for the product to be delivered so there are not weeks of uncertainty.
I bought a Nikon DSLR from ebay website. The delivery was quick and the camera was in perfect condition. I really enjoyed that experience because.i paid really less for that DSLR comparing with the market price.
c) What did you like about the online store you used?
I like the simplicity of ebay because you can search for exactly what you’re after and pay for it with minimal fuss. They also indicate the approximate time it will take for the product to be delivered so there are not weeks of uncertainty.
d) Describe a bad experience?
A bad experience I had recently was when I purchased couple of lenses on eBay and those were never delivered after payment. This incident has now discouraged me from using eBay and I now prefer to use real places to purchase products to avoid being disappointed and ripped off.
e) What problems did you have with the online store?
I encountered problems contacting the seller and after receiving no response I lodged an official complaint with eBay. I also gave the seller negative feedback rating which can be seen by other eBay’ers who buy or sell with the seller in the future.
A bad experience I had recently was when I purchased couple of lenses on eBay and those were never delivered after payment. This incident has now discouraged me from using eBay and I now prefer to use real places to purchase products to avoid being disappointed and ripped off.
e) What problems did you have with the online store?
I encountered problems contacting the seller and after receiving no response I lodged an official complaint with eBay. I also gave the seller negative feedback rating which can be seen by other eBay’ers who buy or sell with the seller in the future.
f) What features make an online store more appealing?
An online store is more appealing if it has thousands of products to choose from, ships internationally and has an advanced search option that is simple to use. Online stores that offer cheap prices and customer reviews are also popular with online shoppers.
An online store is more appealing if it has thousands of products to choose from, ships internationally and has an advanced search option that is simple to use. Online stores that offer cheap prices and customer reviews are also popular with online shoppers.
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| Attracting Target markets through informative Web Shops |
g) What features make an online store less appealing?
An online store is less appealing to customers because they can sometimes have to wait long periods of time for their purchase to arrive. Some customers also feel reluctant about giving away their credit card details online for fear of being targeted by scammers.
h) Should we expect to see the prices of goods and services rise or fall due to the migration of consumers online?
I think we should expect to see the prices of goods and services fall due to the migration of consumers online. As more and more companies operate online, I think businesses will be forced to sell their products at cheap prices to compete with their fellow online competitors.
An online store is less appealing to customers because they can sometimes have to wait long periods of time for their purchase to arrive. Some customers also feel reluctant about giving away their credit card details online for fear of being targeted by scammers.
h) Should we expect to see the prices of goods and services rise or fall due to the migration of consumers online?
I think we should expect to see the prices of goods and services fall due to the migration of consumers online. As more and more companies operate online, I think businesses will be forced to sell their products at cheap prices to compete with their fellow online competitors.
Question 2
a) The dispersion of prices (that is, the spread between the lowest and highest price for a particular product) will narrow?
I agree with this because consumers are always looking for the cheapest price and like to compare products with other retailers before making their purchase. This will force companies to reduce their prices in order to remain competitive.
b) The importance of brand names will decrease?
I disagree with this statement because I believe customers develop a certain loyalty to brands and like to purchase products from that brand because they have been satisfied with the brand’s items in the past and they know what sort of quality they are going to get.
c) Price competition will make all products cheaper?
I agree that price competition will make all products cheaper as companies will be forced to keep their prices low in order to keep up with the fellow competitors in their market.
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| Digital Markets |
d) Digital markets will become dominated by a handful of mega-sites, like Amazon.com.?
I agree that digital markets are dominated by mega sites. Sites
such as Amazon, eBay and other sites dominate since are well known so consumers turn to them first.
e) How do you think the balance of power between buyers and sellers will change?
I think the balance of power will favour the buyer because they have the luxury of researching a product’s price with several different websites and purchasing the product at the lowest possible price.
f) Prices are cluster online?
The price of a product online is not always the same as some companies are seeking to make a larger profit than other companies who may be looking to sell the identical product at an extremely low price to clear stock.
g) Online prices are elastic. (I.e. immune to change up and down with demand)?
The price of a product online is not always the same as some companies are seeking to make a larger profit than other companies who may be looking to sell the identical product at an extremely low price to clear stock.
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| Main Online Shopping Sites |
h) Online prices are generally transparent (the extent to which prices for a given product or service are known by buyers in the marketplace.)?
Yes, prices online are generally transparent because the buyer has to be aware of how much they are paying for a certain product before they purchase it. In some cases, some websites have hidden fees such as shipping fees and credit card fees that aren’t disclosed until final payment.
a) What types of m-commerce services does your cell phone provider offer?
My mobile provider which is Vodafone provides such m-commerce as:- Paying bills online
- Emailing
- Bluetooth
- Games
- Internet
b) Which of these services do you use?
I use all of them. But Internet and Paying bills online are my favourites.
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| mCommerce Transaction Flow |
c) What types of transactions do you perform through your cell
phone or other wireless device?
I perform transactions on my mobile phone such as paying my phone bill and transferring money to pay my rent.
d) What types of transactions would you like to perform, but are currently unable to?
I would Like to transfer my mobile credit to another friends phone but that facility is not currently available.
Video: Introduction to mobile commerce, Retrieved from: http://www.youtube.com/watch?v=ygKv-fVm_iQ
e) What is your opinion of wireless advertising/mobile marketing?
I find it particularly annoying when pop-up advertisements take over the computer screen, especially when it is something that is of no interest or relevance to me. But I understand that it can be an extremely effective tool for marketing as most people are either on their mobile phone or online every single day and are exposed to this advertising.
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Good post. Thanks.
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